How do you offer video call appointments?

To offer video call appointments, create a service and fill in its Video link (https) field with your meeting room link: this link is shared with the client only once the appointment is confirmed, in the confirmation email, the reminders and their client area. GDA Kraft Booking, the WordPress plugin by Global Digital Agency, does not create a meeting for you: an integration with Zoom or another video tool is not among the features available to date. You use the tool of your choice and share its link. The points to watch are the time zone, the confidentiality of the link and remote payment.

How does a remote consultation work with GDA Kraft Booking?

A remote consultation is an appointment that takes place by video rather than at a physical location. In the plugin, it is a service like any other, with a Video link (https) filled in; the form flags the service with the label "Video".

The principle:

1. the client books a slot as for a standard appointment;
2. once the appointment is confirmed, the confirmation email shows the "Video link" line;
3. email reminders automatically include this link, and the client area offers a Join the appointment button;
4. at the time of the appointment, everyone joins the room with their own tool.

No unique link is generated automatically per appointment: you provide the link, one per service. As long as the appointment is not confirmed (request pending, payment not completed), the link is not shared.

Appointment mode is included in the edition downloaded from the client area of the free Kraft GDA account, with no add-on to install; no credit card is required to sign up (see The free Kraft GDA account).

Which approach should you use for the connection link?

For a sole practitioner, the permanent room with a waiting room is the most reliable solution: the client cannot enter before you admit them, and the link cannot be missing from an email.

How do you set up the service?

In Kraft Booking › Services:

1. create the service (Create a service), for example "45-min video consultation";
2. in the Video link (https) field, paste your room link (it must start with https://); the Displayed location can stay empty or say "Video call";
3. set the Deposit at booking (%): for remote clients, full payment online (100%, with the module's "Online payment (Stripe / Kraft Pay)" option) is often the simplest, as there is no "on site";
4. add a Buffer time before (minutes) of 5 to 10 minutes to connect and test the sound;
5. tick the staff members concerned, then Save service.

If you offer the same service in person and remotely, create two separate services: the client then knows exactly what they are booking, and the location shown is the right one.

How do you handle time zones?

Remote clients may be in another country. Times are always shown in the site's time zone (the WordPress one), with no conversion to the client's time zone and no reminder of the time difference.

To avoid misunderstandings:

• check that the WordPress time zone (Settings › General) is correct; daylight saving changes are handled automatically;
• write the time zone in plain words in the description: "times shown in Paris time";
• repeat it on your booking page, since emails use the site's date and time.

If you welcome foreign clients, the form is displayed in their language among French, English, Italian, Spanish and German: see Multilingual sites.

How do you protect the link and the conversations?

A permanent video call link gives access to your room. A few rules:

• enable the waiting room or an access code in your tool;
• never publish the link on a public page of the site: entered in the "Video link" field, it is only shared with clients whose appointment is confirmed;
• change the link if you notice unwanted connections, then update the service's "Video link";
• choose a video tool whose privacy policy suits your activity, especially if you discuss personal matters.

For practitioners who discuss their clients' health, also read Appointment booking for a practitioner's practice.

What if the client does not connect?

Plan the rule in advance and write it in the service description: "After 15 minutes' delay without news, the session is considered a no-show." Then mark the appointment No-show in Kraft Booking › Appointments. Reminders, online changes and payment at booking limit these situations; see How do you reduce no-shows?.

Frequently asked questions

Does GDA Kraft Booking create a Zoom meeting automatically?

No. An integration with Zoom or another video tool is not among the features available to date. You enter the link yourself in the service's "Video link (https)" field, or send it to the client.

Does the link appear in reminders?

Yes, automatically, once the appointment is confirmed: the "Video link" line appears in the confirmation, the reminders and the rescheduling email, and the client area shows Join the appointment.

Can I take payment before the video session?

Yes. Set the deposit to 100% and choose online payment in the module: the client pays by card, Apple Pay or Google Pay when booking. The service fee is 0.9%, reduced to 0.45% until 30 June 2027, plus Stripe fees.

Is the appointment added to the client's Google Calendar?

Synchronisation with the client's calendar is not among the features available to date. The client has the date, time and link in their emails. On the team side, each staff member can subscribe their calendar to their personal iCal feed.