The stay price shown is wrong: how do you find the error?

Season priority, check-out night not counted, length-of-stay discount, mandatory services, extra-guest surcharge: how to check a stay price with the simulator.

A stay price that looks wrong is almost always the logical result of a forgotten rule: two overlapping seasons with an unexpected priority, the check-out night not being charged, a length-of-stay discount kicking in, mandatory services added automatically, or an extra-guest surcharge. GDA Kraft Booking calculates the price night by night and shows the line-by-line breakdown: the "Quote simulator" in Kraft Console › "Rates" lets you track down the source of the difference in a few minutes.

Step 1: reproduce the price in the simulator

Open Kraft Console (/gestion/ on your site) › "Rates" and choose the accommodation.
In the "Quote simulator", enter exactly the arrival and departure dates and the number of adults and children from the request (and the unit if there are several).
Read the breakdown: price of each night and season applied, length-of-stay discount, extra-guest supplements, mandatory fees, taxes, deposit and balance. The simulator does not check availability and takes neither optional services nor promo codes into account.
Compare it line by line with the price you expected.

The calculation order is explained in Seasons and rates.

Step 2: identify the rule at fault

Symptom	Likely cause	Fix
One night is at the wrong rate	Two seasons overlap and the wrong one has the highest priority	Adjust the priority or the dates of the seasons
The base rate applies in high season	Seasons do not repeat from one year to the next: the season covers another year, or it is limited to certain days of the week	Create the season for the right year (or use "Roll over to" the following year in Kraft Console › "Rates") and check its days
A night seems to be “missing”	The check-out night is not counted: Monday to Saturday is 5 nights	None: this is normal behaviour
The price for 7 nights is lower than 7 × the nightly price	A length-of-stay discount tier applies from 7 nights	Check the tiers in Kraft Booking › Promotions
An unexpected discount	A length-of-stay discount applies from a certain number of nights	Check the threshold and the percentage in Kraft Booking › Promotions
The total is higher than expected	Mandatory services added automatically, or a surcharge above the number of guests included	Check the "Services" tab and the guests included in the rate plan
The amount to pay is lower than the total	Only the deposit is requested now	Normal: the balance will be charged before arrival
A “Service fee” line appears	Service fee on online payment: 0.9%, reduced to 0.45% until 30 June 2027	Normal, see How much does an online payment cost?
A tax line is added	The tourist tax from the "Services" tab, or the "Tax applied to the stay (%)" under Settings › "General settings"	Check the amount, "Exempt children" and the night cap

Example: overlapping seasons

Fictitious example: a “Summer” season from 1 July to 31 August at €150 per night, priority 1, and a “Festival” season from 10 to 14 July at €190, also priority 1. With equal priority, the most recently created season wins: if “Summer” was created after “Festival”, the nights of 10 and 11 July are calculated at €150 instead of €190. Giving “Festival” priority 2 fixes the calculation, whatever the creation order: €150 + €190 + €190 = €530 for the nights of 9, 10 and 11 July.

Step 3: the simulator price is right, but not the one on the site

Page cache: your caching plugin or your host is serving an old version of the page, particularly for “from” prices. Clear the cache after changing rates.
Wrong accommodation: the module, block or widget on the page is linked to a different accommodation. Check its settings in your page builder.
Promo code: a code entered by the guest changes the total; check its validity period and conditions.
Display language or currency format: the format of amounts follows the page language (see Multilingual sites), without changing the price.

For pricing strategy itself (price levels, discounts), see Setting your vacation rental prices and Long-stay discount and weekly rate.

Frequently asked questions

Why is the check-out night not charged?

A stay is counted in nights: from Monday to Saturday, the guest sleeps five nights. The departure day remains available for a new arrival.

Which season applies when two seasons overlap?

The one with the highest priority. Use this rule to place a one-off event inside a broader season.

Is the service fee part of my price?

No. It is added to the price of the stay on a separate line, paid by the guest, and only concerns online payments.

How can I avoid these errors in future?

Test three or four typical stays in the simulator after every season change: a weekend, a week, a stay spanning two seasons and a stay during an event.