Troubleshooting

Troubleshooting

• TroubleshootingThe most common problems (missing payment button, read-only mode, iCal, emails, cron, updates) and how to solve them.
• An Airbnb booking is not blocked on my site: what should I check?iCal re-read delay, wrong feed URL, stopped scheduled task or wrong time zone: what to do when an Airbnb booking does not show up on your site.
• Payment declined: what should you do and what should you tell the customer?Card declined, 3-D Secure not completed, card limit reached or balance charge failed. How to identify why a payment was declined and what to say to the guest or client.
• No appointment slots are available: why?Missing working hours, service not assigned, minimum notice, booking window, a service longer than the working range or time off: the causes of a form with no slots and how to fix them.
• The stay price shown is wrong: how do you find the error?Season priority, check-out night not counted, length-of-stay discount, mandatory services, extra-guest surcharge: how to check a stay price with the simulator.
• Booking emails are landing in spam: what should I do?Authenticate your domain (SPF, DKIM, DMARC), send via SMTP from your own domain and meet the Gmail and Yahoo requirements in force since 2024.
• Two bookings for the same dates: what should I do?Booking conflict: identify which came first, offer the guest a solution, refund via Kraft Pay and fix the cause of the overlap.