Guest portal and invoices

Your guests access their booking through a secure link and find their stay, their documents (confirmation, invoices, credit notes) and their messages there.

Every booking comes with a guest portal (the guest area, on the "My stay" page created automatically): a secure page on your site where the guest can view their stay, their documents and their exchanges with you. The documents you issue (confirmation, invoice, credit note) appear there as soon as they are issued, with an automatically assigned number.

Accessing the portal

The guest has no account to create and no password to remember. There are two ways in:

From their emails: the confirmation email contains an "Open my guest area" button, and later emails (reminders, refund, messages) a link to their booking file. This secure link is specific to the booking.
With a login link: on the "My stay" page, they enter "Your email address" and click "Receive my login link". They receive a link valid for 30 minutes, usable once, which opens the list of their stays.

If the guest has lost the email, click "Resend guest email" at the top of the booking file (Kraft Booking › Bookings › "Open"). In the "03 Messages" tab of the booking file, "Open the guest area ↗" shows you what the guest sees.

The link is personal: advise the guest not to forward it. A booking's link expires 90 days after the departure date.

What the guest finds there

Section	Content
Stay	Accommodation, dates, unit, status, number of guests and total, including the "Service fee" line when it applies.
Documents	Confirmation, invoices and credit notes you have issued, to open and print.
Messages	Your exchanges; the guest writes to you with "Write to the accommodation" › "Send message".
Your review	After a completed stay, a form to leave a rating and a comment.

The portal is displayed in the guest's language (see Multilingual sites) and blends into your theme's appearance.

What about the balance?

The portal does not currently allow the balance to be paid. When the rate plan includes a deposit, the balance is charged automatically on the due date to the card saved with the deposit. If the charge fails, or if the bank requires 3-D Secure authentication, the guest receives the email "Your booking balance is due", with a "Pay the balance" button.

How the deposit and the automatic charge work is described in Deposit, balance and tourist tax.

Confirmation, invoices and credit notes

Confirmation: issued automatically when the booking is confirmed.
Invoice and credit note: issued by you, from the booking file, "04 Documents" tab: choose the type ("Confirmation", "Invoice" or "Credit note") › "Issue document", then "View / print" ("Print / save as PDF"). A refund does not issue a credit note automatically.
Kraft Console › "Invoices": "Invoice the stay" prepares an invoice from the booking, "Issue a credit note" corrects an invoice, "Send by email" sends the PDF to the guest.

Documents are frozen when issued and appear immediately in the guest's portal and in the "04 Documents" tab of the booking file.

Numbering

Each document automatically receives a unique number, on a yearly sequence: DKB-2026-000001 for confirmations and invoices, AVO-2026-000002 for credit notes. The format (prefix, starting number) cannot be configured at present.

Once an invoice has been issued, it can no longer be edited: any correction goes through a credit note followed by a new invoice.

Required information

Documents use the information entered in Kraft Booking › Settings › "Document identity":

"Legal / trading name", "SIREN / registration number", "Intra-EU VAT number" and "Address";
"Document footer note", for example the VAT exemption notice if you are not VAT-registered;
"\"Service fee\" (Kraft Pay) note on documents";
"Document logo (URL)", "Accent colour" and "Brand name (header)".

They detail the stay (accommodation, unit, dates, guests), the amounts (accommodation, services and fees, taxes, total), the service fee on a separate line when it applies, and the booking reference.

The default wording is a template. Check it with your accountant, especially the VAT rate applicable to your business and your extras.

Accounting export

In Kraft Console › "Invoices", "Export CSV" produces the sales journal (invoices and credit notes in the selection), with the net amount, VAT, tourist tax and gross amount of each document. In WordPress, Kraft Booking › Bookings › "Export payments" exports the payments received. Service fees are also detailed in the "Revenue and commissions" section of your owner account.

Key points

The portal opens through the secure link in emails or a login link valid for 30 minutes, with no account or password.
The guest views their stay, documents and messages there; they cannot pay their balance there at present.
The confirmation is issued automatically; invoices and credit notes are issued from the "04 Documents" tab of the booking file or in Kraft Console › "Invoices".
Required information (VAT, identity) is set in Settings › "Document identity".